Delivery & Pickup Policy

Delivery and pickup services are available only in locations and during operating hours designated by Jamaica on the Grill.

Service areas, delivery schedules, menu availability, and operating hours may change without prior notice.

Certain menu items may only be available at select locations or during specific hours.

We currently provide delivery to designated service areas, which may include selected cities and surrounding communities.

Availability depends on:

• Your delivery address
• Distance from our kitchen or pickup partner
• Driver availability
• Weather conditions
• Road conditions
• Operational capacity

Our website will determine whether your address is eligible for delivery during checkout.

Estimated delivery times are provided for convenience only.

Actual delivery times may vary because of:

• Traffic
• Weather
• Construction
• High order volume
• Holidays
• Driver availability
• Events beyond our reasonable control

We do not guarantee delivery within a specific timeframe unless expressly stated in writing.

Certain menu items, including selected Jerk Protein Egg Rolls and other products, may be available for late-night delivery in participating service areas.

Late-night availability varies by location, staffing, inventory, and operating hours and may be modified or discontinued at any time.

Delivery fees, service charges, and applicable taxes will be displayed before you complete your purchase.

Fees may vary based on:

• Delivery distance
• Order value
• Promotional offers
• Peak demand
• Third-party delivery partner pricing

Delivery fees are generally non-refundable once an order has been dispatched.

Customers are responsible for providing:

• A complete and accurate delivery address
• Apartment, suite, building, or gate information when applicable
• A valid phone number
• Any necessary delivery instructions

If inaccurate or incomplete information delays or prevents delivery, additional charges may apply and refunds may be limited.

Our delivery team or delivery partner may attempt to contact you if assistance is needed to complete your delivery.

If we cannot reach you within a reasonable period, the order may be considered undeliverable.

Undeliverable orders may not be eligible for a refund due to the perishable nature of prepared food.

Where available, customers may request contactless delivery.

When selecting contactless delivery:

• Orders may be left at the location you specify.
• Responsibility for the order transfers to you once it has been delivered to the requested location.
• Jamaica on the Grill is not responsible for loss, theft, weather damage, or temperature changes after delivery has been completed.

Our drivers reserve the right to refuse delivery if they reasonably believe a location presents a safety risk.

Examples include:

• Unsafe road conditions
• Aggressive animals
• Threatening behavior
• Criminal activity
• Hazardous weather
• Unsafe building access

In these situations, we may attempt to arrange an alternative pickup location or cancel the order.

Customers selecting pickup are responsible for arriving during business hours.

Orders should be collected promptly after notification that they are ready.

Food quality is best when consumed soon after preparation.

For security purposes, customers may be asked to provide:

• The order confirmation number
• Government-issued identification
• The payment card used for purchase (when appropriate)

This helps protect customers from unauthorized pickups.

Orders not collected within a reasonable time after preparation may experience a decline in quality.

Because our food is prepared fresh, we cannot guarantee the taste, texture, or temperature of orders collected significantly later than the scheduled pickup time.

An order may be considered undeliverable if:

• The address is incorrect.
• Access cannot be obtained.
• The customer cannot be contacted.
• Delivery is refused without cause.
• Conditions are unsafe.

Because prepared food is perishable, undeliverable orders are generally not eligible for a refund.

For your safety:

• Refrigerate perishable food promptly.
• Consume prepared food as soon as practical.
• Follow any reheating instructions provided.
• Do not consume food that has been left unrefrigerated for an extended period.

Once an order has been successfully delivered or picked up, proper storage becomes the customer's responsibility.

Large orders may require:

• Advance notice
• Confirmation by our staff
• Deposits
• Scheduled delivery windows

Corporate deliveries may be coordinated with designated company contacts.

Additional delivery requirements may apply for schools, warehouses, hospitals, offices, apartment communities, or other commercial locations.

Severe weather, natural disasters, public emergencies, utility failures, labor disruptions, government actions, or other events beyond our reasonable control may delay or prevent delivery.

We will make reasonable efforts to notify customers of significant disruptions.

Some deliveries may be fulfilled by independent third-party delivery providers.

While we strive to ensure a positive customer experience, these providers operate independently.

Delivery timing, driver conduct, and certain delivery-related issues may be governed by the policies of the applicable delivery provider.

Please review your order promptly upon receipt.

If you believe your order contains missing or incorrect items, please contact us as soon as reasonably possible so we can evaluate the issue.

We may request photographs or additional information when appropriate to assist with our review.

From time to time, Jamaica on the Grill may offer:

• Free delivery promotions
• Reduced delivery fees
• Delivery discounts
• Promotional coupon codes

Such promotions:

• May have geographic limitations.
• May require minimum purchase amounts.
• Cannot be combined unless expressly stated.
• May be changed or discontinued without notice.

Our responsibility for an order generally ends when:

• The order has been delivered to the address provided,
• The order has been handed to the customer or an authorized recipient, or
• The order has been collected by the customer or an authorized representative.

Customers are responsible for properly storing and consuming food after receipt.

Jamaica on the Grill reserves the right to modify this Delivery & Pickup Policy at any time.

The revised version becomes effective upon posting to our website.

Continued use of our services constitutes acceptance of the updated Policy.

Questions regarding deliveries, pickups, catering logistics, or this Policy may be directed to Jamaica on the Grill using the contact information published on our website.

We appreciate the opportunity to serve you and are committed to providing fresh, high-quality Caribbean-inspired meals, protein bowls, protein egg rolls, sauces, dressings, natural functional drinks, and exceptional customer service.