Privacy Policy

Depending on how you interact with us, we may collect the following categories of information:

Personal Information

• Name
• Email address
• Telephone number
• Delivery or billing address
• ZIP code
• Payment information (processed securely by our payment providers)
• Order history
• Account login information (if applicable)

Business Information

When placing corporate or catering orders, we may also collect:

• Company name
• Contact person's name
• Business address
• Tax-exempt documentation (if applicable)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General geographic location
• Website interaction data

This information helps us improve website performance and customer experience.

We may use your information to:

• Process and fulfill food orders
• Schedule deliveries and pickups
• Verify payments
• Respond to customer inquiries
• Send order confirmations and receipts
• Improve our products and services
• Personalize your website experience
• Provide customer support
• Detect fraudulent activity
• Prevent abuse of promotional offers
• Manage free sample requests
• Improve menu offerings
• Conduct website analytics
• Send marketing communications when permitted by law
• Administer contests, giveaways, and loyalty programs
• Comply with legal obligations

With your consent or as otherwise permitted by applicable law, we may send:

• Promotional emails
• Limited-time offers
• Discount codes
• New menu announcements
• New product launches
• Event invitations
• Catering information
• Corporate meal program updates
• Retail product announcements
• Franchise opportunity updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

If you choose to receive text messages from Jamaica on the Grill, you may receive:

• Order updates
• Delivery notifications
• Promotional offers
• Appointment reminders
• Event announcements

Message frequency may vary.

Standard message and data rates from your mobile carrier may apply.

You may opt out at any time by replying STOP to any promotional text message. Reply HELP for assistance where supported.

• For your protection, Jamaica on the Grill does not store complete credit card numbers on its servers.
• Payments are processed through trusted third-party payment providers that use industry-standard encryption and security practices.
• Please review the privacy policies of those providers for more information about how they handle payment data.

We use cookies and similar technologies to:

• Remember your preferences
• Keep you signed in (where applicable)
• Improve website functionality
• Measure website performance
• Understand visitor behavior
• Personalize content
• Support advertising and remarketing campaigns

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may use analytics services to understand how visitors use our website. These services may collect information such as:

• Pages viewed
• Session duration
• Click patterns
• Device type
• Browser type
• Approximate location

Analytics help us improve our website and customer experience.

We may use advertising technologies to provide relevant promotions through search engines, social media platforms, and other advertising networks.

These technologies may use cookies or similar tools to measure advertising performance and deliver personalized advertisements.

You can manage certain advertising preferences through your browser settings or the privacy controls offered by participating advertising platforms.

We do not sell your personal information.

We may share information only when necessary with trusted service providers, including:

• Payment processors
• Delivery partners
• Email service providers
• SMS communication providers
• Website hosting providers
• Cloud storage providers
• Analytics providers
• Customer support platforms
• Marketing service providers

These providers are permitted to use your information only to perform services on our behalf.

When you request a free sample, we may collect information necessary to:

• Verify eligibility
• Prevent duplicate claims
• Confirm identity
• Schedule pickup or delivery
• Improve future promotional campaigns

We reserve the right to deny or cancel promotional requests that appear fraudulent, abusive, or inconsistent with the rules of the promotion.

Business customers may provide additional information necessary to process:

• Corporate meal programs
• Warehouse meal deliveries
• Catering services
• Scheduled recurring orders

This information is used solely for business relationship management and service fulfillment.

We maintain administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we take reasonable security measures, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Maintain business records
• Resolve disputes
• Enforce agreements
• Meet legal and regulatory obligations

When information is no longer needed, we securely delete or anonymize it where practical.

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request a copy of your information in a portable format
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

We will respond to verified requests in accordance with applicable law.

Residents of certain U.S. states may have additional privacy rights under applicable state laws, including rights relating to access, deletion, correction, and the use of personal information.

Where required, Jamaica on the Grill will honor applicable state privacy rights and provide mechanisms for exercising those rights.

Our website is intended primarily for customers located in the United States.

If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology.

The updated version will be posted on our website with a revised Effective Date. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Jamaica on the Grill using the contact information listed on our website.

We are committed to protecting your privacy and handling your information responsibly while providing fresh Caribbean-inspired meals, sauces, dressings, protein bowls, protein egg rolls, natural functional drinks, catering services, and other products and services.