Terms & Conditions

By using our website or placing an order, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

All orders are subject to acceptance and product availability.

We reserve the right to:

• Refuse or cancel any order.
• Limit quantities purchased.
• Correct pricing errors.
• Substitute unavailable ingredients with comparable ingredients when necessary.
• Suspend ordering during maintenance or emergencies.

Receiving an order confirmation does not guarantee acceptance. We may cancel orders due to inventory shortages, payment issues, suspected fraud, or operational limitations.

Because we prepare food fresh daily, menu items may occasionally become unavailable.

Images on our website are for illustration purposes. Actual presentation may vary slightly.

• Prices are displayed in U.S. Dollars.
• Prices, promotions, and discounts may change without notice.
• Applicable taxes, delivery fees, service charges, and gratuities (where applicable) will be added during checkout.

We accept major credit cards, debit cards, and other approved payment methods available during checkout.

By submitting payment information, you authorize us to charge your selected payment method for the total purchase amount.

Delivery times are estimates only.

Factors including weather, traffic, high order volume, and driver availability may affect delivery times.

Jamaica on the Grill is not responsible for delays outside our reasonable control.

Customers are responsible for providing:

• Accurate delivery addresses
• Valid phone numbers
• Safe delivery access

Additional delivery charges may apply for incorrect addresses requiring redelivery.

Customers are responsible for picking up orders within a reasonable time after receiving notification that the order is ready.

Food quality cannot be guaranteed for orders left unclaimed for extended periods.

Our kitchen handles ingredients including, but not limited to:

• Milk
• Eggs
• Wheat
• Soy
• Fish
• Shellfish
• Tree nuts
• Peanuts
• Sesame

Although we take reasonable precautions, we cannot guarantee that any item is completely free from allergens due to shared preparation areas.

Customers with food allergies assume responsibility for reviewing ingredients before ordering.

Nutrition information provided on our website is estimated and intended for informational purposes only.

Actual nutritional values may vary depending on ingredient sourcing and preparation methods.

Promotional offers:

• Cannot be combined unless specifically stated.
• May have expiration dates.
• May have minimum purchase requirements.
• May be modified or discontinued without notice.

Jamaica on the Grill reserves the right to cancel promotions that are abused or fraudulently used.

Our Free Sample Program is intended to allow first-time customers to experience Jamaica on the Grill products.

By participating, you agree that:

• One free sample is permitted per customer unless otherwise stated.
• Free samples may consist of one eligible product only.
• Availability is limited.
• We reserve the right to verify eligibility.
• Fraudulent, duplicate, or automated submissions may be rejected without notice.
• We reserve the right to discontinue the program at any time.

• Large orders should be placed as early as possible.
• Production schedules may require additional notice for bulk orders.
• Deposits may be required for certain catering or large-volume purchases.

Our Build Your Own Bowl feature allows customers to customize ingredients.

Ingredient availability varies by location and production schedule.

We reserve the right to substitute unavailable ingredients with similar ingredients unless the customer requests otherwise.

All content on this website, including but not limited to:

• Logos
• Images
• Recipes
• Product names
• Graphics
• Videos
• Website design
• Marketing materials
• Text
• Software

is the exclusive property of Jamaica on the Grill or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

If you submit reviews, photos, videos, testimonials, or other content to Jamaica on the Grill, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and promote such content for marketing and business purposes.

You confirm that the submitted content does not violate the rights of any third party.

You agree not to:

• Use the website unlawfully.
• Attempt unauthorized access to our systems.
• Upload malicious software.
• Interfere with website operations.
• Submit fraudulent orders.
• Misrepresent your identity.
• Abuse promotions or discounts.

Our website may integrate third-party providers including payment processors, delivery platforms, analytics providers, and mapping services.

We are not responsible for the policies or actions of these third parties.

Due to the perishable nature of prepared food, all sales are generally final.

If there is an issue with your order due to:

• Incorrect items
• Missing items
• Significant quality concerns

please contact us promptly after receiving your order. At our discretion, we may provide a replacement, store credit, or refund where appropriate.

We strive to maintain uninterrupted access to our website but cannot guarantee continuous availability.

Maintenance, technical failures, or events beyond our control may temporarily interrupt service.

Products and services are provided "as available" and "as is."

To the fullest extent permitted by law, Jamaica on the Grill disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, Jamaica on the Grill shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the applicable order.

You agree to indemnify and hold harmless Jamaica on the Grill, its owners, employees, affiliates, partners, and representatives from claims, liabilities, damages, and expenses arising from your misuse of our website or violation of these Terms.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

We reserve the right to modify these Terms at any time.

Updated Terms become effective immediately upon posting on our website.

Continued use of our website constitutes acceptance of the revised Terms.

These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois, without regard to conflict of law principles.

Any legal disputes shall be brought exclusively in the appropriate state or federal courts located in Illinois.

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

Thank you for choosing Jamaica on the Grill. We appreciate your business and look forward to serving you with fresh Caribbean-inspired meals, protein bowls, sauces, dressings, and other products.