SMS Marketing Terms & Conditions (Part 1)

Effective Date: July 12, 2026

These SMS Marketing Terms & Conditions ("SMS Terms") govern your participation in the Jamaica on the Grill ("Jamaica on the Grill," "we," "our," or "us") SMS text messaging program ("SMS Program").

By voluntarily providing your mobile phone number and expressly opting in to receive SMS messages from Jamaica on the Grill, you agree to these SMS Terms, our Terms & Conditions, and our Privacy Policy.

Participation in the SMS Program is voluntary. Consent to receive SMS messages is not a condition of purchasing any goods or services from Jamaica on the Grill.

1. Program Description

The Jamaica on the Grill SMS Program allows customers who voluntarily enroll to receive recurring automated marketing text messages as well as transactional and informational messages relating to their relationship with Jamaica on the Grill.

Depending on your preferences and interactions with us, you may receive messages regarding:

Order confirmations
Payment confirmations
Pickup notifications
Delivery updates
Customer service communications
Promotional offers
Limited-time discounts
New menu announcements
Protein Energy Bowl promotions
Jerk Protein Egg Roll promotions
Natural Functional Drink announcements
Catering promotions
Corporate Dining Program updates
Loyalty Rewards updates
Birthday rewards
Holiday promotions
Community event announcements
New restaurant or pickup locations
Retail product launches
Business, licensing, or franchise opportunity announcements where permitted by applicable law

Participation is entirely voluntary.

2. Express Opt-In Consent

Jamaica on the Grill sends promotional SMS messages only to customers who have provided their prior express consent, and where required by law, their prior express written consent.

You may enroll in our SMS Program through one or more authorized methods, including:

Checking an SMS consent checkbox during online checkout.
Completing an online form on our website.
Registering for our Loyalty Rewards Program.
Registering for our Free Sample Program.
Completing a catering or corporate meal inquiry.
Completing a "Contact Us" form that includes SMS consent.
Scanning an official Jamaica on the Grill QR code and submitting your mobile number.
Signing up during an in-person event, trade show, festival, or community promotion.
Sending an advertised keyword (such as JOIN, START, or another published keyword) to our designated SMS number or short code, where available.
Any other enrollment method that clearly requests and records your consent.

By opting in, you certify that:

You are the authorized user of the mobile phone number you provide.
The mobile number is accurate and belongs to you or you have authorization to use it.
You agree to receive recurring automated marketing and informational text messages from Jamaica on the Grill.
Your consent is voluntary.
Your consent is not a condition of purchasing any products or services.
Message frequency varies.
Message and data rates may apply.
You understand that your wireless carrier may charge fees according to your mobile plan.
You may revoke your consent at any time by replying STOP.

Where required by applicable law, Jamaica on the Grill maintains records of customer consent.

3. Sample Opt-In Confirmation Message

After successfully enrolling in our SMS Program, you may receive a confirmation message similar to the following:

Jamaica on the Grill: Welcome! You have successfully subscribed to receive recurring automated marketing and informational text messages from Jamaica on the Grill. Msg frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to cancel. Consent is not a condition of purchase. View our Privacy Policy and SMS Terms at JamaicaOnTheGrill.com.

The wording of confirmation messages may vary depending on the enrollment method or messaging platform.

4. Transactional and Informational Messages

Certain text messages are considered transactional or informational rather than promotional.

These messages may include:

Order confirmations
Payment confirmations
Pickup reminders
Delivery status updates
Customer support responses
Account notifications
Security notices
Appointment confirmations
Fraud prevention notices

Transactional messages are limited to communications necessary to complete or support your requested transaction or interaction with Jamaica on the Grill.

Where permitted by applicable law, transactional messages may continue after you opt out of promotional marketing messages if they are necessary to complete an order or respond to a customer service request.

5. Message Frequency

Message frequency varies depending on your interactions with Jamaica on the Grill.

Factors affecting message frequency include:

Orders placed
Loyalty Rewards participation
Promotional campaigns
Seasonal offers
Customer service requests
Catering inquiries
Corporate Dining Program participation
Free Sample Program participation

Some customers may receive only occasional messages, while others participating in multiple programs may receive messages more frequently.

We strive to send only relevant and valuable communications.

6. Message and Data Rates

Standard message and data rates may apply according to your wireless carrier's pricing plan.

Jamaica on the Grill does not charge a separate fee for participation in the SMS Program unless expressly stated.

You are solely responsible for any charges imposed by your mobile carrier.

7. Supported Carriers

Our SMS Program is intended to operate on participating United States wireless carriers.

Message delivery depends upon effective transmission by your wireless carrier and network availability.

Wireless carriers are not liable for delayed or undelivered messages.

Jamaica on the Grill cannot guarantee that every message will be delivered successfully or received within a specific timeframe.

Message delivery may be affected by:

Carrier outages
Network congestion
Mobile device settings
Geographic coverage
Software updates
Internet connectivity
Maintenance activities
Other technical issues beyond our reasonable control

8. How to Opt Out

You may unsubscribe from promotional SMS messages at any time by replying:

STOP

Where supported by your messaging provider, you may also reply:

STOPALL
END
CANCEL
QUIT
UNSUBSCRIBE

After we process your request, you should receive a confirmation message similar to:

Jamaica on the Grill: You have successfully unsubscribed and will no longer receive promotional text messages from Jamaica on the Grill. No further marketing messages will be sent unless you opt in again.

Opting out of promotional marketing messages does not prevent Jamaica on the Grill from sending transactional or informational messages that are necessary to complete orders already placed, respond to customer service requests, or comply with legal obligations.

You may rejoin the SMS Program at any time using one of our authorized enrollment methods.

9. HELP Instructions

For assistance with the SMS Program, reply:

HELP

to any message, where supported.

You may receive a response similar to:

Jamaica on the Grill: Need help? Visit JamaicaOnTheGrill.com or contact our customer support team using the contact information available on our website. Reply STOP to unsubscribe. Msg frequency varies. Msg & data rates may apply.

Customer support may also be available through:

Our website
Email
Telephone
Social media
Other published customer service channels

10. Keeping Your Information Current

You agree to provide a valid and accurate mobile telephone number.

If your mobile phone number changes, is reassigned, or is no longer under your control, you agree to promptly update your account information or notify Jamaica on the Grill before the number is reassigned to another individual.

You are responsible for ensuring that the information you provide remains accurate and current.

Jamaica on the Grill is not responsible for messages delivered to an incorrect number if you fail to update your contact information promptly.

SMS Marketing Terms & Conditions (Part 2)

11. Privacy and Data Use

Jamaica on the Grill respects your privacy.

Information collected through the SMS Program is handled in accordance with our Privacy Policy.

We may collect and use your information to:

Deliver requested SMS messages.
Process and fulfill orders.
Respond to customer service inquiries.
Administer the Loyalty Rewards Program.
Send promotional offers for customers who have opted in.
Analyze campaign performance and customer engagement.
Improve our products, services, and customer experience.
Detect and prevent fraud or abuse.
Maintain the security and integrity of our systems.
Comply with applicable legal and regulatory requirements.

We may share your information with trusted service providers who assist us in operating the SMS Program, processing orders, or providing related services. These providers are contractually obligated to use your information only for the services they perform on our behalf and to protect it appropriately.

We do not sell your mobile phone number to third parties for their own marketing purposes.

12. Promotional Offers

Customers who opt in may receive promotional text messages that include:

Discount codes
Free delivery promotions
Free sample invitations
Limited-time menu specials
Birthday rewards
Loyalty Rewards offers
Catering promotions
Corporate Dining Program promotions
Holiday campaigns
New product announcements
Retail product launches
Community event invitations

Unless otherwise stated, promotional offers:

May expire without notice.
May require a minimum purchase.
May be limited to participating locations.
May be available only while supplies last.
May be subject to additional terms and conditions.
May not be combined with other promotions unless expressly stated.

Jamaica on the Grill reserves the right to modify or discontinue promotional offers at any time, subject to applicable law.

13. Coupon Abuse and Fraud Prevention

To protect the integrity of our promotional programs, Jamaica on the Grill reserves the right to refuse, cancel, suspend, or revoke promotions, discounts, coupons, rewards, or free offers if we reasonably believe there has been:

Duplicate or repeated redemption attempts.
Unauthorized coupon sharing.
Automated coupon collection or scraping.
False account creation.
Multiple accounts created to obtain additional offers.
Fraudulent activity.
Abuse of the Free Sample Program.
Abuse of the Loyalty Rewards Program.
Any activity intended to circumvent the intended purpose of a promotion.

We may suspend or permanently remove participants from the SMS Program or related promotional programs if fraudulent or abusive activity is reasonably suspected.

14. Program Availability

The SMS Program is provided on an "as available" basis.

Jamaica on the Grill reserves the right to modify, suspend, discontinue, or replace all or part of the SMS Program at any time without prior notice.

Temporary interruptions may occur because of:

Carrier maintenance.
Network outages.
Technical failures.
System upgrades.
Scheduled maintenance.
Internet service interruptions.
Software updates.
Events beyond our reasonable control.

Participation in the SMS Program is not guaranteed.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Jamaica on the Grill shall not be liable for any loss, damage, delay, interruption, or inconvenience arising from:

Delayed SMS delivery.
Undelivered messages.
Duplicate messages.
Carrier outages.
Network failures.
Device incompatibility.
Incorrect or outdated phone numbers provided by users.
Technical malfunctions.
Software or hardware failures.
Force majeure events or other circumstances beyond our reasonable control.

Nothing in these SMS Terms limits or excludes any rights that cannot legally be limited or excluded under applicable law.

16. Acceptable Use

Participants agree not to:

Submit another person's mobile phone number without authorization.
Use automated systems, bots, or scripts to enroll.
Attempt to interfere with the operation or security of the SMS Program.
Use the SMS Program for unlawful purposes.
Abuse promotional offers or rewards.
Engage in fraudulent, deceptive, or misleading conduct.

Violation of these SMS Terms may result in immediate suspension or removal from the SMS Program without prior notice.

17. Eligibility

To participate in the SMS Program, you must:

Be at least 18 years of age, or have permission from a parent or legal guardian.
Own or be authorized to use the mobile phone number provided.
Provide accurate enrollment information.
Comply with all applicable federal, state, and local laws.

Jamaica on the Grill reserves the right to refuse or terminate participation if eligibility requirements are not met.

18. Electronic Records and Communications

By opting in to the SMS Program, you consent to receive electronic communications from Jamaica on the Grill regarding your participation in the SMS Program.

You acknowledge that electronic communications, including text messages, may satisfy legal requirements that communications be provided in writing where permitted by applicable law.

You agree that your electronic consent, including your opt-in through a website form, QR code, keyword enrollment, or other approved method, may be maintained by Jamaica on the Grill as evidence of your consent where permitted or required by law.

19. Changes to These SMS Terms

Jamaica on the Grill may revise these SMS Terms from time to time to reflect changes in our business practices, legal requirements, technology, or the SMS Program.

Updated SMS Terms become effective upon posting on our website or otherwise making them available to participants.

Your continued participation in the SMS Program after updated SMS Terms become effective constitutes acceptance of the revised SMS Terms.

20. Governing Law

These SMS Terms are governed by the laws of the State of Illinois, without regard to its conflict of law principles.

Any disputes arising from or relating to these SMS Terms shall be resolved in the appropriate state or federal courts located in the State of Illinois, except where applicable law provides otherwise.

21. Contact Us

If you have any questions regarding the Jamaica on the Grill SMS Program or these SMS Marketing Terms & Conditions, please contact us using the contact information published on our website.

You may also contact us if you:

Need assistance with the SMS Program.
Believe you received messages in error.
Wish to update your mobile phone number.
Have questions regarding your privacy.
Need additional information about opting in or opting out.

Thank you for choosing to stay connected with Jamaica on the Grill.

We look forward to sharing exclusive rewards, delicious Caribbean-inspired menu updates, special promotions, order notifications, and exciting news with members of our SMS community.